Privacy Policy

NeuroClarity Sydney

1. Introduction

NeuroClarity Sydney (referred to as “we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal and health information in the course of providing psychological services, including Autism Spectrum Disorder (ASD) and Attention-Deficit/Hyperactivity Disorder (ADHD) assessments.

By engaging our services or using our website, you agree to the practices described in this policy.

2. What personal information do we collect?

We may collect and hold the following types of personal information, as relevant to your assessment and care:

Name, date of birth, address, phone number, and email
Emergency contact details
Medicare, NDIS, or funding information (if applicable)
Medical and mental health history
Developmental, educational, and occupational history
Psychological assessment data and test results
Reports from other professionals (e.g., GP, psychiatrist, school, or workplace)
Information from family members or other informants where consent is provided
Payment and billing details

We only collect information that is reasonably necessary for providing psychological assessment and related services.

3. How do we collect your information?

We collect personal information in the following ways:

Directly from you during intake, interviews, and assessments
Through psychological testing and clinical observations
From third parties, such as your GP, psychiatrist, school, or other professionals, where you have provided consent
From family members or other informants, where you have provided consent
Through our website contact forms or email communications

Wherever possible, we will collect information directly from you.

4. How do we use your information?

We use your personal information for the following purposes:

To conduct ASD and ADHD assessments
To make clinical formulations and diagnoses where appropriate
To prepare written assessment reports
To communicate with relevant professionals (with your consent)
To plan recommendations and referrals
To comply with legal, ethical, and professional obligations
To manage appointments, billing, and administrative processes

We will not use your information for any other purpose without your consent, unless required or authorised by law.

5. Disclosure of your information

We may disclose your personal information in the following circumstances:

With your consent:

To your GP, psychiatrist, therapist, school, employer, or other professionals
To NDIS providers or funding bodies (where relevant)
To family members or carers you have authorised

Without your consent, where permitted or required by law:

Where there is a serious risk of harm to you or others
Where we are required to do so by a court order or subpoena
Where mandatory reporting obligations apply (e.g., risk to a child)
For professional supervision or auditing (with de-identified information where possible)

We do not sell, rent, or trade your personal information.

6. Storage and security of your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored as:

Secure electronic records on password-protected systems
Encrypted digital assessment platforms (e.g., Pearson Q-global/Q-interactive where applicable)
Secure physical files stored in locked cabinets

Only authorised personnel have access to your records.

7. Retention of records

We retain your personal information in accordance with professional and legal requirements. Psychological records are typically retained for a minimum of 7 years, or longer where required (for example, if the client is a minor).

After this period, records will be securely destroyed.

8. Your rights to access and correction

You have the right to:

Request access to your personal information held by NeuroClarity Sydney
Request corrections if you believe your information is inaccurate, incomplete, or out of date

To make such a request, please contact us using the details below.

We will respond within a reasonable timeframe and may ask you to verify your identity before providing access.

9. Website and cookies

Our website may collect non-identifying information such as:

IP address
Browser type
Pages visited
Time spent on the site

This information is used to improve website functionality and user experience. We do not use cookies to identify you personally unless you voluntarily provide identifiable information via a contact form.

10. Complaints and concerns

If you have any concerns about how your personal information has been handled, you may contact us in writing.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian In formation Commissioner (OAIC).

11. Contact details

NeuroClarity Sydney
Suite 2.26, 100 Collins Street
Alexandria NSW 2015

Kurt Hetherington
Registered Psychologist / Director
AHPRA: PSY0002603966

Phone: 0401 407 491

Email: info@neuroclarity.com.au
Website: www.neuroclarity.com.au (if applicable)

12. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with a revised effective date.