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Terms & Conditions

NeuroClarity Sydney​

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These Terms and Conditions govern your use of the NeuroClarity Sydney website and your engagement in psychological assessment services, including Autism Spectrum Disorder (ASD) and Attention-Deficit/Hyperactivity Disorder (ADHD) assessments.

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By accessing our website or engaging our services, you agree to these Terms and Conditions.

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1. About NeuroClarity Sydney

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NeuroClarity Sydney provides psychological assessment services, including:

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  • ASD assessments

  • ADHD assessments

  • Cognitive and neuropsychological assessments

  • Clinical consultations and reporting

 

Practice details:
NeuroClarity Sydney
Suite 2.26, 100 Collins Street
Alexandria NSW 2015

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Kurt Hetherington
Registered Psychologist / Director
AHPRA Registration: PSY0002603966

Phone: 0401 407 491
Email: info@neuroclarity.com.au

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2. Use of our website

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By using this website, you agree that you will:

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  • Use it for lawful purposes only

  • Not attempt to interfere with its operation or security

  • Not use it to transmit harmful, offensive, or unlawful content

 

We reserve the right to modify or discontinue any aspect of the website at any time without notice.

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3. Booking and engagement of services

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Appointments

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  • Appointments can be requested via our website, email, or phone.

  • Your appointment is not confirmed until we have provided written or verbal confirmation.

 

Intake information

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You agree to provide accurate and complete information during intake, including:

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  • Personal details

  • Medical and mental health history

  • Relevant background information

  • Consent forms as required

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Failure to provide accurate information may impact the assessment process.

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4. Fees and payment

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Assessment fees

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  • Fees are provided to you prior to commencing assessment.

  • Fees may vary depending on the type and scope of assessment required.

 

Payment terms

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  • Payment is required as advised prior to or on the day of service unless alternative arrangements have been agreed in writing.

  • We accept payment via bank transfer and online card payment.

 

Reports and documentation

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  • Final assessment reports will not be released until full payment has been received, unless otherwise agreed.

5. Cancellation and non-attendance policy

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Client cancellations

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  • Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.

  • Late cancellations (within 24 hours) or non-attendance may incur a cancellation fee of up to the full session cost.

 

Clinician cancellations

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If we need to cancel or reschedule your appointment, we will provide as much notice as possible and offer an alternative time.

 

6. Nature of psychological assessment

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You acknowledge that:

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  • Psychological assessment is based on information available at the time of evaluation.

  • Findings are based on clinical judgement, test results, and available history.

  • No assessment can provide absolute certainty in diagnosis.

  • Recommendations may change if new information becomes available.

 

7. Reports and third-party disclosure

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Assessment reports are prepared for your use and for authorised recipients only.

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With your consent, reports may be shared with:

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  • Your GP, psychiatrist, or other treating professionals

  • Schools, employers, or support services

  • NDIS providers (where relevant)

 

We will not disclose your information without your consent unless required or authorised by law.

 

8. Confidentiality and privacy

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Your personal information is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Please refer to our Privacy Policy for details on how your information is collected, used, and stored.

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9. Risk, safety, and duty of care

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If, during assessment, we identify a serious risk of harm to you or others, we may be required to take steps to ensure safety, which could include:

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  • Contacting a nominated emergency contact

  • Contacting relevant authorities or services

  • Making a mandatory report where legally required

 

We will inform you of this wherever possible.

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10. Intellectual property

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All materials on this website, including text, logos, and content, are the intellectual property of NeuroClarity Sydney unless otherwise stated.

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You may not reproduce, distribute, or modify website content without our written permission.

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11. Limitation of liability

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To the extent permitted by law, NeuroClarity Sydney is not liable for:

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  • Indirect or consequential loss arising from your use of our website or services

  • Delays or interruptions in service beyond our control

  • Decisions made by third parties based on our reports

 

This does not exclude your rights under Australian Consumer Law.

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12. Complaints and dispute resolution

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If you have a concern or complaint, you may contact us in writing at:

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NeuroClarity Sydney
Suite 2.26, 100 Collins Street
Alexandria NSW 2015
Email: info@neuroclarity.com.au

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We will respond within a reasonable timeframe.

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If you are not satisfied with our response, you may contact:

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  • The Australian Health Practitioner Regulation Agency (AHPRA), or

  • The Australian Psychological Society (APS), or

  • The Office of the Australian Information Commissioner (OAIC), where privacy is concerned.

 

13. Changes to these Terms and Conditions

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We reserve the right to update these Terms and Conditions at any time.

Any changes will be published on this page with an updated effective date.

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14. Contact us

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For any questions about these Terms and Conditions, please contact:

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NeuroClarity Sydney
Phone: 0401 407 491
Email: info@neuroclarity.com.au

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